Workspace Access and Owner Recovery

Workspace access and owner recovery are sensitive because they can change control over customer data and billing.

Common causes

Common causes include signing in with the wrong email, unaccepted invite, removed member, expired session, duplicate workspace, SSO identity mismatch, or lost access to the owner email.

Investigation checks

Confirm requester email, workspace name, current owner, membership state, invite status, recent role changes, billing authority, and any SSO or SCIM enforcement. Review audit events before recommending a transfer.

Recovery boundaries

Support may explain the recovery path, collect proof, and prepare an escalation packet. Support must not transfer ownership without the approved owner-transfer workflow and required verification.

Customer reply shape

State that ownership recovery requires verification to protect workspace data. Ask for workspace name, requester email, current owner email if known, business domain, and proof of authority.

Escalate immediately

Escalate if the request involves a domain takeover concern, terminated employee owner, legal dispute, suspected unauthorized access, or a paid workspace blocked from business-critical access.