Record Comments and Review

Comments help teams discuss a recording without losing context. They are most useful when viewers use the intended share link and the same workspace context.

Comment visibility

If a comment appears missing, confirm the viewer opened the same recording, is using the expected workspace or share identity, and is not looking at another version or duplicate recording.

Timeline feedback

Timeline comments should be tied to the recording time they reference. When support investigates a playback or comment issue, ask for the approximate timestamp where the comment should appear.

Review workflows

For async review, customers should share one canonical recording link, ask reviewers to comment in the same place, and avoid sending multiple copied recordings for the same review thread.

Support handling

Support can help verify link access, workspace context, and visible error text. Support should not disclose private viewer identities, private comments, or internal audit events unless policy allows it.