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Security and Privacy

Clientana support uses least-privilege access and audited workflows for sensitive customer support actions.

What support will not ask for

Support will not ask for your password, API keys, bearer tokens, webhook secrets, recovery codes, or full payment card number. If troubleshooting requires sensitive account changes, support will use approved workflows and verification steps.

Treat share links as sensitive. Only send them to people who should access the recording. If a link was shared with the wrong person, update the share settings or contact support if you need help.

Account integrity concerns

If you suspect unauthorized access, contact support with the account email, workspace name, approximate time, and what changed. Do not send private credentials.

Data requests

Data export, deletion, ownership recovery, and legal/privacy requests may require identity or authority verification. Support can explain the process, but some requests require human review before action.

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