# Clientana Support Knowledgebase

Clientana support docs are organized for retrieval by product area, audience, and safe-for-customer status.

Use customer-safe docs for direct customer answers. Use support-staff docs for investigation guidance only.

## Customer-safe docs
- [Clientana Support Knowledgebase](/support): Start here for Clientana customer help, support-staff playbooks, known issues, policy guidance, and AI answer rules.
- [Accounts and Login](/support/customer/accounts-login): Customer-safe guidance for sign-in, password reset, session issues, and account recovery.
- [AppSumo Licenses](/support/customer/appsumo): Customer guidance for AppSumo redemption, workspace assignment, entitlements, and common license issues.
- [Billing and Plans](/support/customer/billing-plans): Customer guidance for subscriptions, invoices, plan limits, AppSumo entitlements, workspace seats, and billing state.
- [Custom Domains](/support/customer/custom-domains): Customer guidance for adding, verifying, and troubleshooting custom domains for Clientana share pages and workspace routing.
- [Meetings and Captions](/support/customer/meetings-captions-translation): Customer guidance for meeting rooms, camera and microphone access, live captions, and translation.
- [Quick Start](/support/customer/quick-start): The fastest way to start recording, meet with teammates, share videos, and invite a workspace team in Clientana.
- [Export and Processing](/support/customer/recording-export): What customers can do when a recording is processing, export is unavailable, or a downloaded video is not ready yet.
- [Recording and Sharing](/support/customer/recording-sharing): Customer guidance for creating recordings, accessing share links, visibility, comments, and recording libraries.
- [Security and Privacy](/support/customer/security-privacy): Customer-safe guidance for privacy boundaries, share links, account security, and what support will never ask for.
- [Workspaces and Seats](/support/customer/workspaces-seats): How workspace owners manage members, seats, roles, and workspace access.
- [Meet Camera and Microphone](/support/meet/camera-microphone): How customers can resolve camera, microphone, speaker, echo, mute, permission, and device-selection issues in Clientana Meet.
- [Meet Captions](/support/meet/captions): Customer-safe guidance for enabling and troubleshooting live captions in Clientana Meet.
- [Meet Meeting Recording](/support/meet/meeting-recording): How meeting recording relates to Clientana Meet and Record, including consent, post-meeting processing, library visibility, and export handoff.
- [Meet Mobile Layout](/support/meet/mobile-layout): Customer-safe guidance for joining Clientana Meet on mobile browsers, expected limitations, layout behavior, and escalation details.
- [Meet Overview](/support/meet/overview): Product-specific overview for Clientana Meet, including rooms, participants, camera, microphone, screen sharing, captions, translation, and recording.
- [Meet Room Setup](/support/meet/room-setup): Customer-safe guidance for preparing a Clientana Meet room, workspace context, browser readiness, participant access, and first-join checks.
- [Meet Screen Sharing](/support/meet/screen-sharing): Customer-safe guidance for sharing a screen, window, or tab in Clientana Meet and diagnosing common screen sharing failures.
- [Meet Translation](/support/meet/translation): Customer-safe guidance for live translation in Clientana Meet, including source language, target language, captions dependency, and fallback behavior.
- [Meet Troubleshooting](/support/meet/troubleshooting): Product-specific troubleshooting checklist for Clientana Meet room access, camera, microphone, screen sharing, captions, translation, mobile layout, and recording.
- [Record Browser Permissions](/support/record/browser-permissions): How customers can diagnose browser, operating system, camera, microphone, and screen sharing permission problems in Clientana Record.
- [Record Capture Setup](/support/record/capture-setup): Customer-safe guidance for preparing screen, camera, microphone, browser, and workspace context before starting a Record session.
- [Record Comments and Review](/support/record/comments-review): How customers use comments, timeline feedback, viewer context, and review workflows on shared recordings.
- [Record Export and Download](/support/record/export-download): Product-specific guidance for disabled exports, missing downloads, incomplete files, plan gates, and retry-safe support handling.
- [Record Library and Sharing](/support/record/library-sharing): How recordings appear in the workspace library, how share links work, and how to triage access issues without exposing private content.
- [Record Overview](/support/record/overview): Product-specific overview for Clientana Record, including capture, upload, processing, library, sharing, export, and support boundaries.
- [Record AI Metadata](/support/record/recording-ai-metadata): Customer-safe explanation of transcripts, summaries, searchable metadata, and AI-generated recording details when enabled for a workspace.
- [Record Recording Modes](/support/record/recording-modes): How to choose between screen, camera, microphone, and combined recording modes in Clientana Record.
- [Record Troubleshooting](/support/record/troubleshooting): Product-specific troubleshooting checklist for Record capture, upload, processing, library, sharing, comments, metadata, and export issues.
- [Record Upload and Processing](/support/record/upload-processing): Customer-safe explanation of upload, processing, ready, failed, and retry states for Clientana Record.

## Machine-readable index
- /support/support-kb.json