Workspaces and Seats

A workspace contains the team’s recordings, meetings, members, billing state, and custom domain settings. Workspace owners can invite members and manage plan-related seat usage.

Member roles

Owners manage workspace settings and billing. Members can use product features available to the workspace plan. If a user cannot access a setting, confirm their role with a workspace owner.

Seat usage

Seat usage is based on active workspace membership. If billing or seat counts look unexpected, review the member list for pending invites, duplicate email aliases, and users who should be removed.

Invitations

Invites should be sent to the exact email address the user will use to sign in. If a user accepted an invite but cannot see the workspace, they may have signed in with a different email.

Owner changes

Changing the workspace owner is a sensitive action. Support may help verify the correct process, but ownership recovery or transfer requires human review and proof that the requester is authorized.