Record Upload and Processing
After a recording is finished, Clientana may need to upload source media and prepare playback, thumbnails, captions, clips, search metadata, or downloadable exports.
Common states
- Uploading means media is still being transferred.
- Processing means the recording exists but derivative outputs may not be ready.
- Ready means playback and supported actions are available.
- Failed means support may need to review the processing record or request a retry.
What customers can do
Customers should keep the tab open until upload completes, wait a few minutes for processing, refresh the recording page, and avoid deleting the original recording while support is investigating.
When to contact support
Contact support when a recording stays stuck for longer than expected, playback never becomes available, an export remains disabled, or the recording shows a failed state. Include the recording link, workspace, approximate recording length, and upload time.
What support should verify
Support should verify workspace ownership, recording status, storage health, processing job status, retry count, and whether the issue affects one recording, one workspace, or multiple tenants. Do not mutate or delete the recording unless an approved recovery path requires it.