Recording and Sharing

Clientana recordings can be created from the Record page and managed from the library. Share links should only be sent to the intended audience.

Recording capture

Before recording, confirm the browser has permission for the screen, camera, and microphone inputs you plan to use. If the capture starts without the expected device, stop and restart after changing the browser permission or selected input.

Library visibility

Recordings belong to the active workspace. If a recording is not visible, confirm the workspace selector, the account email, and whether the recording was stored locally or uploaded to cloud storage.

Share link access

Share links can be restricted by workspace settings and recording options. If a recipient cannot open a link, confirm the link was copied from the intended recording, the share has not expired, and the recipient is allowed by the chosen access mode.

Comments and versions

Comments and timeline feedback help support diagnose playback issues. If a comment appears missing, verify that the recipient opened the same share link and that the recording was not replaced by another version.