Record Browser Permissions

Record capture depends on browser and operating system permissions. A customer can be signed in correctly and still be blocked by local privacy settings.

Screen permission

If screen capture does not start, ask the customer to retry from a desktop browser and choose the exact tab, window, or screen they want to record. Some browsers require a fresh selection every time.

Camera permission

If the camera preview is blank or unavailable, check the site permission for camera access, operating system privacy settings, and whether another app is already using the camera.

Microphone permission

If audio is missing, check the browser microphone permission, selected input device, operating system input level, and whether the microphone is muted in hardware or software.

Permission reset

If the customer previously blocked access, they may need to reset site permissions from the browser address bar or browser settings, reload Clientana, and start the capture flow again.

What not to ask for

Do not ask customers to share system passwords, browser cookies, OAuth tokens, or private API keys. Permission troubleshooting should use screenshots of visible browser settings or error text only.