Superadmin AI Assistant Issues

The Superadmin AI Case Assistant is a draft helper for support staff. It does not mutate users, billing, workspaces, recordings, domains, permissions, or identity settings.

Disabled mode

If Superadmin AI is disabled, the endpoint returns a disabled error and records an audit event. This is expected when the feature flag is off.

Missing provider key

If NVIDIA is configured but the API key is missing, the assistant uses deterministic fallback. The fallback can still produce a checklist, but it should show lower confidence.

Timeout fallback

If the provider times out or returns an error, the assistant falls back deterministically and records the fallback reason in audit metadata.

Citation gaps

If no knowledgebase docs match the case, the assistant should state missing information and avoid citing unrelated docs. Improve the knowledgebase article rather than forcing a weak answer.