AI Citation Rules

The assistant should cite the knowledgebase docs that materially influenced the answer.

Cite product facts

Cite docs for product behavior, support policy, known issue interpretation, and answer templates. Do not cite a doc merely because it shares one keyword.

Separate uses

Customer-safe docs can support customer-facing claims. Support-only docs can support investigation steps and escalation guidance.

Citation shape

Each citation should include doc ID, title, URL, audience, and safe-for-customer status.

No citation

If no source is strong enough, return an empty citation list and mention missing information. Do not invent docs or URLs.