Record Export and Download

Exports and downloads depend on recording readiness, workspace plan features, processing output, and browser download behavior.

Disabled export

If export is disabled, confirm the recording is ready, not still uploading, not still processing, and that the workspace plan allows the requested export type. Refreshing the page can reveal a newly completed processing state.

Missing download

If the browser does not download a file, check the browser download shelf, pop-up or download blocking settings, and whether the customer is using the same browser session that started the export.

Incomplete or corrupt file

If the downloaded file is incomplete, keep the original recording. Do not delete or overwrite the recording while support checks processing output and storage metadata.

Support information to collect

Collect the recording link, workspace name, export type, browser, operating system, approximate file size if shown, visible error text, and whether playback works in the browser.

Customer-safe reply

A safe reply should explain that the recording may still be processing or that export eligibility depends on workspace settings. Avoid mentioning internal worker names, provider errors, storage keys, signed URLs, or retry internals.