AppSumo Licenses

AppSumo licenses can grant workspace entitlements that differ from standard subscription plans.

Redemption

Redeem the code using the buyer email and the workspace that should receive the entitlement. Confirm you are signed in with the account that should manage the workspace.

License attached to the wrong workspace

If the license was redeemed to the wrong workspace, contact support. Include the buyer email, workspace names, and the approximate redemption time. Transfers require review to prevent ownership and entitlement mistakes.

Entitlement mismatch

If a feature should be included but is unavailable, support may compare the AppSumo deal, license status, workspace seat count, storage limits, and billing source. Do not create duplicate workspaces just to retry a redemption without checking with support.

Refunds and revocation

Refunded or revoked licenses may remove entitlement access. Refund and reinstatement decisions require human review.