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Customer HelpCustom Domains

Custom Domains

Custom domains let eligible workspaces publish Clientana share pages on a branded host.

Verification basics

Domain verification requires DNS records to be added at your DNS provider. DNS changes can take time to propagate. Copy the record values exactly and avoid adding extra spaces or protocol prefixes.

Common setup mistakes

  • Adding a record to the wrong DNS zone.
  • Using the root domain when the workspace configured a subdomain.
  • Entering https:// or a path where only a hostname is expected.
  • Leaving an old conflicting CNAME, A, or AAAA record in place.
  • Expecting verification before DNS propagation has completed.

SSL and routing

After DNS verification, SSL provisioning and route activation may take additional time. If the domain resolves to the wrong site, confirm the hostname and DNS records match the values shown in Clientana.

What to send support

Send the workspace name, configured hostname, DNS provider, screenshot of the DNS records, and the exact error shown in Clientana.

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