Upload and Storage Errors

Upload and storage issues can look like playback, export, or library problems. Confirm whether the source object exists before recommending processing retries.

Common signals

• Upload started but completion was not recorded.
• Multipart upload was initiated but not completed.
• Object size is zero or smaller than expected.
• Storage entitlement or workspace quota is exceeded.
• Signed download URL generation failed.
• Playback references an object key that is missing or expired.

Investigation steps

Check tenant entitlement, storage usage, upload session events, object key prefix, multipart completion logs, and recent recording updates. If the source object is missing, a processing retry will not restore it.

Customer-safe wording

Ask for recording link, upload time, recording length, and whether the browser was closed before upload completed. Avoid exposing object keys, bucket names, signed URLs, or storage-provider payloads.