Live Caption and Translation Issues

Caption quality depends on microphone capture, audio level, browser permissions, network stability, language support, and provider availability.

Missing captions

Check whether the microphone stream is active, the user granted permission, the meeting room is connected, and the caption provider is configured. If no audio reaches the provider, translation cannot work.

Delayed captions

Delays can come from poor network, provider latency, chunk size, or a backlog. Ask whether all participants see delay or one participant does.

Translation missing

If captions appear but translation does not, verify language pair support and provider selection. Some providers support only specific English-paired language routes.

Provider fallback

When provider fallback is active, quality and supported language pairs can change. Do not expose provider API failures or credentials in customer-facing replies.