Domain Verification Issues

Custom domain failures usually come from DNS mismatch, entitlement mismatch, SSL provisioning delay, or a domain ownership concern.

DNS mismatch

Check the exact hostname, record type, record value, DNS zone, and whether the customer added a protocol or path by mistake.

Entitlement mismatch

If DNS looks correct but verification is blocked, confirm the workspace plan includes custom domains and the domain purpose matches the expected product route.

SSL delay

After verification, SSL and routing can still take time. If the domain resolves but shows the wrong certificate or site, check provisioning status and recent route changes.

Takeover concern

Escalate if two tenants claim the same domain, a domain is attached to the wrong tenant, or the requester cannot prove authority.