Owner Transfer

Owner transfer changes control over workspace data, billing, domains, and members. Treat it as a high-risk support action.

Required evidence

Collect requester identity, current owner email, workspace name, business domain, reason for transfer, proof of authority, and whether the current owner can approve.

Approval path

Use the approved owner-transfer workflow. The action requires step-up authentication and may require dual confirmation or approval depending on risk.

Customer-safe language

Tell the requester that ownership changes require verification to protect workspace data. Do not disclose internal audit history or other users’ private account details.

Escalation

Escalate legal dispute, terminated employee owner, domain takeover concern, suspicious access, or conflicting owner claims.