Meet Camera and Microphone

Camera and microphone issues are usually caused by local permissions, device selection, another app using the device, muted input, or network instability.

Camera does not appear

Check browser camera permission, operating system privacy settings, camera selection, and whether another app is using the camera. Reload the room after changing permissions.

Microphone is silent

Check browser microphone permission, selected input, operating system input level, hardware mute, and whether the microphone meter moves in the meeting UI if available.

Speaker or output issue

If the participant cannot hear others, check system output device, browser tab mute state, meeting mute controls, and whether another browser or headset works.

Echo or feedback

Echo can happen when speakers play into an active microphone. Ask the customer to use headphones, lower speaker volume, or mute when not speaking.

Captions dependency

Captions and translation depend on usable microphone audio. If captions are missing, confirm microphone capture works before investigating speech or translation providers.