Record AI Metadata

When enabled for a workspace, Record may prepare helpful metadata such as captions, transcripts, summaries, chapters, search text, or other derived signals from the recording.

When metadata appears

AI metadata can appear after the recording is ready and after the relevant processing step finishes. It may take longer for large recordings, noisy audio, or recordings with limited speech.

Missing metadata

If metadata is missing, verify the recording is ready, the workspace has the feature enabled, the recording contains usable audio, and processing did not fail.

Accuracy expectations

AI-generated metadata can be useful for search and summaries, but customers should review important details before relying on them. Support should not present AI-generated text as a guaranteed transcript of legal, medical, financial, or contractual content.

Privacy and safety

Do not paste secrets, credentials, API keys, private tokens, or unrelated personal data into support prompts. The support assistant should cite knowledgebase sources and mark missing information when the product evidence is incomplete.