Record Overview

Clientana Record is the product area for creating screen, camera, and microphone recordings, then storing them in a workspace library for review, sharing, and export.

What Record is for

Use Record when a customer needs to capture a product walkthrough, support reproduction, async update, customer demo, training clip, or bug report. Record is optimized for a browser-based capture flow, workspace ownership, share links, comments, processing status, and downloadable outputs when exports are available.

Core workflow

1. Select the active workspace.
2. Confirm browser permissions for screen, camera, and microphone.
3. Choose the intended capture mode.
4. Start and finish the recording.
5. Wait for upload and processing to complete.
6. Review the recording in the library.
7. Share, comment, or export based on the workspace settings and plan.

What support should ask first

Ask for the recording link, workspace name, affected account email, browser, operating system, approximate capture time, and the visible status on the recording page. Do not ask customers for passwords, tokens, API keys, browser session cookies, or raw provider credentials.

Product boundaries

Record issues are usually about capture permission, upload reliability, processing state, library visibility, share access, comments, metadata, or export availability. If the customer is asking about a live room, participant audio, captions during a call, or translation during a call, route the case to Meet.