Billing and Plans

Workspace billing controls plan features, seat usage, storage limits, and renewal state. Billing access is usually available to workspace owners.

Subscription status

If a paid feature is unavailable, confirm the active workspace, plan, billing status, and seat usage. A payment failure, canceled subscription, or plan limit can affect access.

Invoices and payment methods

Use the billing portal from the workspace billing area when available. Do not send full card numbers to support. Support may ask for invoice ID, billing email, workspace name, or last four digits only when needed for verification.

Seat counts

Seat counts are based on active members and sometimes pending invites. If a workspace has more seats than expected, review members and invites before requesting a billing adjustment.

AppSumo entitlements

If you redeemed an AppSumo license, plan features may come from the redeemed deal rather than a standard subscription. Include the buyer email and workspace name when asking support to review AppSumo access.

Human review required

Refunds, credits, subscription changes, ownership-sensitive billing changes, and entitlement overrides require human review. The AI assistant can draft guidance but cannot apply billing mutations.